Since 2007
Built on Handshakes,
Not Contracts
Lone Star Flow started with one truck, one plumber, and one rule: do right by the customer and the business will take care of itself. Seventeen years later, that rule hasn't changed.
How It Started
In 2007, James Whitfield was tired of watching customers get overcharged and under-served by the big national chains. He'd spent 12 years as a journeyman plumber across Texas — enough time to know that most plumbing companies cared more about selling add-ons than fixing the actual problem.
So he bought two used Ford Econolines, loaded them with tools, and started knocking on doors in Arlington. The pitch was simple: show up on time, explain the problem in plain English, give an honest price, and do the job right the first time. Word spread fast.
Within three years, Lone Star Flow had ten trucks and a waiting list. Today, the company runs 30+ service vehicles across every corner of the DFW Metroplex — but the approach hasn't changed. Every technician still follows the same four rules James wrote on a whiteboard in his garage back in 2007.
The Four Rules
Written on a whiteboard in 2007. Still posted in every truck today.
Honest Pricing
You get a written estimate before we start. The price we quote is the price you pay — no hidden fees, no surprise add-ons, no "while we're here" upsells.
Respect Your Time
We give you a 2-hour arrival window and call 30 minutes before we show up. Our trucks are fully stocked so most jobs are done in a single visit.
Stand Behind Our Work
Every repair comes with a written warranty. If something isn't right, we come back and fix it — no questions asked, no extra charge.
Treat Your Home Like Ours
Shoe covers on every call. Drop cloths on every floor. We clean up when we're done. Your home should look better after we leave, not worse.
Our Timeline
James Whitfield launches Lone Star Flow with two trucks out of Arlington, TX.
Expanded to 10 technicians. Earned first BBB A+ rating.
Opened a 6,000 sq ft training facility in Arlington for hands-on technician certification.
Fleet grows to 20 vehicles. Added water damage restoration division.
Responded to the February ice storm — 1,200+ emergency calls in 72 hours.
50+ technicians, 30+ trucks, serving every city in the DFW Metroplex.
Leadership Team
James Whitfield
Owner & Master Plumber
James started Lone Star Flow in 2007 after 12 years working for large plumbing companies across Texas. He holds a TX Master Plumber license and personally trains every new technician at the Arlington facility.
Maria Gonzalez
Operations Manager
Maria keeps the fleet running and the schedule tight. She coordinates dispatch for 50+ technicians across the Metroplex and makes sure every customer gets a callback within the hour.
Derek Tran
Lead Estimator & Water Damage Specialist
Derek leads the water damage restoration division and handles complex estimates for repiping, slab leak repair, and insurance-related work. IICRC certified in water damage restoration.
By the Numbers
#M-41827
TX Master Plumber License
A+
BBB Rating
4.8 ★ (2,400+)
Google Reviews
17+
Years in Business
50+
Technicians on Staff
30+
Service Vehicles
36 across DFW
Cities Served
24/7/365
Emergency Response
Serving 36 Cities Across the DFW Metroplex
Dallas, Fort Worth, Plano, Arlington, Frisco, McKinney, Irving, Garland, and more.
Ready to Work with a Plumber You Can Trust?
Call us any time — day, night, weekends, holidays. We're here when you need us.